RNG Coffee online shop is a food ingredient supplier and we fall under essential services fast-moving consumer goods. For this reason we are able to operate during the L4 lockdown and ship orders as normal.
All appropriate health, hygiene and safety measures are in place in our packing facility.
All courier pick-ups and deliveries are now contactless, and signature-required services are not available. Please keep in mind deliveries may take longer than usual.
Please place orders as normal through our website but during checkout you must specify under order notes a contactless drop-off location or a place that allow for a social distancing protocol of 2-meters.
If a suitable delivery location is not specified, the parcel will be marked with an Authority to Leave (ATL) tag and best efforts will be made to attempt to deliver the parcel in accordance with Freightways Group Covid-19 protocols.
Rural addresses – delivery restrictions are in place for some rural postal addresses so before placing an order to a rural address please call Freightways Group on 0800 404 303 to make sure couriers are delivering to your area.
RNG Coffee cannot accept returns and will not process refunds for missing parcels, or parcels that cannot be delivered due to the Covid-19 delivery protocol not being followed or due to delivery restrictions to rural postal addresses.
Thank you for your patience. Stay safe!